Shop Q&A
shopping account
If you would like to make shopping a breeze. Please scroll up and you will see "my account" and other options. Below my shop products, click on "my account". Then simply type in your email address to create your account.
tracking orders
You will receive an email to keep track of your order with similar instructions. If your order has arrived at your local depot. With permission, you can pick it up with proof of ID and address if you need it urgently. If your order hasn't arrived or it hasn't left Auckland on day two. Then please call Nzpost so they can launch an investigation and sort out your order asap. It is your responsibility to keep track of your order. I can only help you if your order is lost.
pick-up service
Pickups are available Monday to Friday (the day of) in the evening. The next day or following days, it will be available anytime, same for the weekends. You will be asked at checkout, to select a date and time by clicking on the calendar icon. Once placed, I will then text you the pickup address. Pickups are available in Auckland, North shore.
shipping
Shipping options will be available at checkout. Overnight delivery for New Zealand and Australian delivery options
refunds
If for unexpected circumstances you have placed an order and you would need a refund. For ex. (your client may have cancelled their booking and you no longer need the braiding hair). Please allow at least 5-7 days with stripe or 5-10 days with Laybuy, to receive your refund due to those service processing times.
exchange
If you received an item and you prefer a different color. This can be exchanged for you. Please note you will be liable for shipping costs both ways. Always send your items to me tracked. Once received, I will handle your order and ship it back to you tracked. You are always welcome to ask me to send you photos of the hair color you would like, i better lighting. This is part of the service I offer as well.
same day delivery
Same day delivery is currently not available. Your order will get posted the following day.
payment methods
Payments are made securely using Stripe. You can pay with a credit card or visa debit card. You can also shop using Laybuy.
hair charms
how many packs of synthetic braiding hair do i need?
For me to give you an accurate answer. Please know what length you would like (Mid back/Lower back/bum length), the color number and type of synthetic braids you would like by viewing my "shop". For example "I would like to do small, lower back braids with #b37 ombre braids". Knowing also if its for a child or adult and if you knowing if your head size is larger than average, helps to.
do i need to wash the braiding hair?
Yes you do! please read my blog article "Itch no more", to learn how to wash and take care of the braids before install.
how do i prep the braiding hair for install
Please watch my youtube channel, link is in my "contact" page menu option