If you would like to make shopping a breeze. Please go to my "shop" and scroll down. There you will see "my account" and other options. Please click on "my account". then simply type in your email address. this provides you with a link to automatically get you logged in. You will stay logged in until you opt to sign out. Once you have signed out you will then need to re-enter your email address again for another secure link to remain logged in. So if you have a private secure device, just opt to stay logged in.
You can track your items here at https://www.nzpost.co.nz/tools/tracking. You can also call Nzpost at 0800501501 the next day to keep track of your orders. This is especially for urgent "Overnight Delivery" orders. To make sure of its timely arrival. If it is at your local depot, with permission you can pick it up with proof of ID and address. For "Standard Postal orders", If your order hasn't arrived by 3-5 days or it hasn't left Auckland after 2 days. Then please call Nzpost so they can launch and investigation and sort out your order asap. It is your responsibility to keep track of your order. I can only help you if your order is lost.
This is available at checkout. You will be asked to select a date and time by clicking on the calendar icon. Once placed, I will then text you the pickup address. If you are late for pickup or need your order right away. Please text me by going to my "contact" page
Shipping options will be available at checkout. They include Rural, 3-5 day and overnight delivery
If for unexpected circumstances you have placed an order and you would need a refund. For ex. (your client may have cancelled their booking and you no longer need the braiding hair). Please allow at least 5-7 days with stripe or 3-5 days with Laybuy, to receive your refund due to those services processing times.
If you received an item and you prefer a different color. This can be exchanged for you. Please note you will be liable for shipping costs both ways. Always send your items to me tracked. Once received, I will handle your order and ship it back to you tracked. You are always welcome to ask me to send you another photo of the hair color you would like. This is part of the service I offer as well.
same day delivery
Products can be shipped same day as long as it is ordered before 3 pm. There may be a small chance I may not be able to deliver it for you the same day; especially if I am far way from home. Please contact me if it is urgent.
Payments are made securely using Stripe. You can pay with a credit card or visa debit card. Laybuy is also available, which allows payments to be broken into 6 seperate payments over 6 weeks.
If your buying hair charms. Please watch the video on my youtube channel on how to install them properly.